Forum Discussion
Teams Presence not updating
Hi, All of our user mailboxes are on-premise with full Exchange 2016 hybrid connectivity in place. When someone has a meeting booked in their diary and it is set to show as busy the Teams presenc...
I have found this that suggest that group writeback needs to enabled to get this working? We do not have it enabled yet. Does this need enabling to get presence working correctly?
https://docs.microsoft.com/en-us/answers/questions/53846/teams-presence-not-updating-users-are-on-prem-exch.html
https://docs.microsoft.com/en-us/answers/questions/53846/teams-presence-not-updating-users-are-on-prem-exch.html
Hi, if you haven't already verified it see if this helps.
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/known-issues/teams-exchange-interaction-issue#troubleshoot-the-teams-presence-issue
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/known-issues/teams-exchange-interaction-issue#troubleshoot-the-teams-presence-issue
- Thanks I went through that and all looks fine. I opened support case and looks like a limitation. This is what they have said:
"I have reproduced and performed research with my Tech lead on this from the back end, My results show that the issue is by design for all Hybrid setup with on-prem Exchange server.
This was confirmed and verified by my Technical lead as well. As long as the presence changes correctly when in a meeting and out of a meeting, then you have nothing to worry about.
The upside is that a few Exchange online customers have also shared their dissatisfaction with this because their presence goes to busy when they haven't joined the meeting or on a call in teams."