Forum Discussion

Iron Contributor

Aug 21, 2020

Teams Personal Safe not working

Hi I have been trying to use the Safe function on Team personal for a couple of weeks on Android and cant get it to work. Until an update earlier this week the app would crash each time I tri...

Andrew Reynolds

Iron Contributor

Aug 24, 2020

HenryPhillipsNimbitech

Thank you for your reply and investigation.

As far as I can see the OneDrive accounts are correct, when I browse Files from within teams I see the files I would expect to see. I also checked and only one personal OneDrive account used on the device.

I wonder if the issue stems from the fact that I used Safe first on an iOS device and the Android app is trying to run the setup process again?

HenryPhillipsNimbitech

Bronze Contributor

Aug 24, 2020

Andrew Reynolds

Possibly, unfortunately I have no iOS device to put that theory to the test.

Thanks

Henry

Andrew Reynolds
Iron Contributor
Aug 24, 2020
HenryPhillipsNimbitech I have previously sent feedback from with in the app so hopefully someone will pick up on that or see this thread and be able to give some advice.
Thanks again for your help.
- Andrew Reynolds
  Iron Contributor
  Aug 27, 2020
  HenryPhillipsNimbitech I deleted the safe from my iOS device and turn 'key management' to local, I was then able to setup safe on Android successfully.
  
  So all seems to be solved for now
  
  Thanks again for your help