Forum Discussion
Teams Personal Safe not working
Hi Andrew Reynolds ,
So I have had a look and as suspected the Safe makes use of a personal users OneDrive. However not the Personal Vault feature of OneDrive as I was expecting or at least not that I could see, but I digress.
Now in my instance, I had an extra battle on my hands to test this as the Personal account I currently had setup, bound to my mobile number was not matching the one OneDrive personal account you can have on a device.
So I tested and straight away it got into a muddle when clicking on the Safe app as it was then wanting to authenticate against one of my OneDrive for Business Accounts and when trying to suggest otherwise it got itself into what can only be described politely as a muddle.
So I went into my current personal account, disassociated my mobile from it. Then registered my other personal account for Teams Personal, the one that was added as a Personal OneDrive account on my device.
This time I was able to setup at the mobile number stage and also when clicking the Safe app it worked fine.
You can also see if OneDrive is working as expected within your Personal Teams Org by clicking on the Files tab and confirming that works?
So, sorry about the above but that was a long winded way of me saying what is the OneDrive situation for that Personal Teams account on your Android device?
Thanks
Henry
Thank you for your reply and investigation.
As far as I can see the OneDrive accounts are correct, when I browse Files from within teams I see the files I would expect to see. I also checked and only one personal OneDrive account used on the device.
I wonder if the issue stems from the fact that I used Safe first on an iOS device and the Android app is trying to run the setup process again?
- HenryPhillipsNimbitechAug 24, 2020Bronze Contributor
Andrew Reynolds
Possibly, unfortunately I have no iOS device to put that theory to the test.Thanks
Henry
- Andrew ReynoldsAug 24, 2020Iron Contributor
HenryPhillipsNimbitech I have previously sent feedback from with in the app so hopefully someone will pick up on that or see this thread and be able to give some advice.
Thanks again for your help.
- Andrew ReynoldsAug 27, 2020Iron Contributor
HenryPhillipsNimbitech I deleted the safe from my iOS device and turn 'key management' to local, I was then able to setup safe on Android successfully.
So all seems to be solved for now
Thanks again for your help