Forum Discussion

Darren007's avatar
Darren007
Copper Contributor
Mar 03, 2020

Teams not updating

Good day all, We are having issues with Teams not updating Automatically within our environment. We have  to constantly update it manually by clicking the download button and running the .exe file....
ChrisWebbTech's avatar
ChrisWebbTech
MVP
Mar 03, 2020
The client should update itself, but there is a lag time when a build becomes available for someone clicking manually check for updates vs. the auto updating to occur. How far back are your updates or are you just noticing you get an update when manually checking vs. not? If that's the case it's due to the forced update vs. manual checking.

Anyway, there is no support for sccm etc. for updating Teams currently and we have to depend on the built in update feature.
  • LinusCansby's avatar
    LinusCansby
    MVP
    Mar 03, 2020

    Darren007 I guess that the manual update process in Teams doesn't work either? (Click on profile picture and select Check for Updates).

     

    The automatic update should run 15 minutes after a user signs in to Teams. If there is an available update it should be downloaded and wait until Teams app been idle for 30 minutes. When the update is installed it will ask the user to restart Teams client. 

     

    When a automatic update is installed it will not update again for a week (or if it was 5 days).

     

    The first URL that your Teams client tests is https://teams.microsoft.com/desktopclient/update/<currentversion>/windows/x64?ring=general to see if there any updates available. Then it will get a download URL to the exe from here:

    https://teams.microsoft.com/desktopclient/installer/windows/x64

    And lastly download the installation file from here:

    https://statics.teams.microsoft.com/production-windows-x64/<latestversion>/Teams_windows_x64.exe

     

    So check if your Windows machine is able to reach those URLs, if not check if there is something blocking access like a firewall or proxy.

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Mar 03, 2020
      Glad someone went to the client sessions somewhere along the line and remembered the details! lol!
      • LinusCansby's avatar
        LinusCansby
        MVP
        Mar 03, 2020

        Yepp, remember all the URLs :lol:

         

        But it is great to keep notes during sessions and then do some own research to learn more.