Forum Discussion

Copper Contributor

Apr 15, 2020

Solved

Teams meeting disconnecting every 45 seconds

whilst on Teams meetings, after a time (approx 60mins??), in a meeting I have set up in outlook with the "teams Meeting" button activated, my connection CONTINUALLY cuts out every 45 seconds (exactly...

BUG

Disconnect

meeting

Damien_Rosario
May 10, 2021
Hi Folks

I did a bit more research and spoke to a colleague of mine who's a tech guru, and he reckons it's possibly a VPN issue.

Our secure VPN at work encrypts the signals with high level security and then teams does the same so it might be that the encryptions are causing calls to be unstable.

Switching off the VPN did help with the issue and I notice now that the VPN is the only time when I get it (as far as I can tell).

So I suggest if you have to be on the VPN that's causing your call issues, then use a Teams meeting to host the discussion rather than a call as Teams Meetings are a different thing to Teams calls and are stable and don't boot you off.

Not a solution but that workaround has worked for me for a long time when I've needed it.

Cheers and best wishes
Damien

Isabella280

Copper Contributor

May 10, 2021

The same thing is happening with my granddaughter getting on Teams meetings each morning for virtual school. She has been off now for 12 days. She is getting her work done on Canvas, that works perfectly....but as soon as M. Teams gets involved, she gets kicked off with 1 minute. So frustrating and like you said, SUPER ANNOYING.

Damien_Rosario

Silver Contributor

May 10, 2021

Hi Folks

I did a bit more research and spoke to a colleague of mine who's a tech guru, and he reckons it's possibly a VPN issue.

Our secure VPN at work encrypts the signals with high level security and then teams does the same so it might be that the encryptions are causing calls to be unstable.

Switching off the VPN did help with the issue and I notice now that the VPN is the only time when I get it (as far as I can tell).

So I suggest if you have to be on the VPN that's causing your call issues, then use a Teams meeting to host the discussion rather than a call as Teams Meetings are a different thing to Teams calls and are stable and don't boot you off.

Not a solution but that workaround has worked for me for a long time when I've needed it.

Cheers and best wishes

Damien

ChristianJBergstrom
MVP
May 10, 2021
Hello, there's a "best practice" in that you should configure split-tunneling VPN so Teams traffic bypass VPN and directly go through the cloud for enhanced performance. Network requirements are detailed in the "Prepare your organization's network for Microsoft Teams" article and more info about the split tunneling can be found in the table below.

https://docs.microsoft.com/en-us/microsoftteams/prepare-network#network-optimization
- Henric Appelgren
  Copper Contributor
  May 10, 2021
  We hade issues with desktop clients on the Office network, no VPN involved there..
  
  Our problem has since then been solved "automagically"...
  - ChristianJBergstrom
    MVP
    May 10, 2021
    Henric Appelgren Good to hear, but my response was to Damien_Rosario 🙂