Forum Discussion
Teams meeting disconnecting every 45 seconds
Hi Folks
I did a bit more research and spoke to a colleague of mine who's a tech guru, and he reckons it's possibly a VPN issue.
Our secure VPN at work encrypts the signals with high level security and then teams does the same so it might be that the encryptions are causing calls to be unstable.
Switching off the VPN did help with the issue and I notice now that the VPN is the only time when I get it (as far as I can tell).
So I suggest if you have to be on the VPN that's causing your call issues, then use a Teams meeting to host the discussion rather than a call as Teams Meetings are a different thing to Teams calls and are stable and don't boot you off.
Not a solution but that workaround has worked for me for a long time when I've needed it.
Cheers and best wishes
Damien
Thanks for replying adam deltinger
In short, no, I haven't tried much else. I need to set all the meetings up, and it's only me that drops out. I don't think its a network issue (although we are all using a lot more at the moment) but the fact that it's really consistent (ie every 45 seconds) makes me think its a software issue. It has happened a few times now
I am using the Teams app (windows 7) so maybe ill try using via a browser and see what happens.
Im not an IT person, but can find my way round most things (eventually) but this is really annoying and I don't need any help looking stupid in these meetings so its not great!!!!!
Isabella280DanPrimrose I am having the same issue. Isabella is my granddaughter doing virtual school. She has used Microsoft Teams from August up until 12 days ago. She can connect to the meeting but it only lasts 1 to 2 min. AT MOST....and she gets sicked off. She also gets a message NO INTERNET. Her teacher usually sees her logging in and tried to let her in the meeting but to no avail. She is doing her work on Clever as usual but cannot attend the meeting. Very frustrating for both of us. Can you recommend anything to remedy this situation? Thank you.
DanPrimrosewhen you have the chance consider upgrading your OS from Windows 7 to Windows 10. Specially, Microsoft has ended mainstream support for Windows 7 on January 13, 2015 and the extended support has already ended on January 14, 2020.
Thanks mrhodora .
I've spent a while considering that. the only reason not to at the moment is the CAD system I use is not supported (but works...) on 10. I just have to way up the pro's and con's but I think that's the most likely option that will/might solve this.
Thanks though.
DanPrimrose hi - I've found this happening in our organization when people VPN into the network and then join a Teams call. If the VPN connection is lost, they will drop, and then be rejoined when the VPN comes back up. This has happened to me several times on calls, so I just ask people not to be on VPN during Teams calls. Not a super techy solution, but it seems to work.
This is the problem I'm having with my VPN disconnecting and causing disconnection from my Teams meeting. What I don't understand is why my VPN connection works just fine for everything except when I enter a Teams meeting, it starts going on the fritz. So there doesn't seem to be anything inherently wrong with my VPN connection. There just seems to be bad karma when using Teams over VPN. Naive question but how would I connect to my work Teams meeting without VPN? I'm a government employee and do all my teleworking right now over VPN. But if there was some way to disconnect from it just for a Teams meeting and have some stability during the meeting that would be a helpful workaround.
