Forum Discussion
Teams IP Phone / Display Lenovo ThinkSmart View - no version info and update
Hi Marcel Alberts, can you give me some more details about the Teams Display? How long is the device connected to Teams? Is the device up and logged in with your account for a while? For one of my devices, it took up to 2 hours till the necessary info's popped up in the TAC and I could initiate the upgrade. On the first screen shot there is also an information visible that the TAC still gathers some configuration information. Did you configure any policies or configuration sets in your intune environment? Not that I'm an expert for intune or MDM, but when login into Teams, the devices registered in your enterprise portal and should be available in your intunes portal, I guess.
Thorsten Pickhan I connected the device for more than 8 hrs and made some successful meetings with the device. No Intune enrollment, only MFA .... I tried with and withtout policies; both no luck on the software version information ...
Marcel Alberts, do you have Conditional Access enabled in your Tenant? Read some articles about missing configuration and software version information for MTR devices when CA is enabled.
I've enabled MFA for an account in my lab tenant and registered the Lenovo Display successfully with this account. I could update the display a few weeks ago, already. And it works like a charm, even with MFA enabled account.
- Thxs - can you point me to this articles?
@f course, found some people reporting this behaviour in the TechCommunity here:
One place to manage all your Teams devices - Microsoft Tech Community
Search for the user posts on 08/12/2020 from butters and C_Clark. They reported problems when CA is in place and verified it by putting the CA policy to "Report only"-mode.