Forum Discussion

Copper Contributor

Jul 28, 2020

Solved

Teams Files Sync button only available on MacOS, not Windows

The Sync button is only available on our Macs (desktop app and Chrome). Our Windows computer do not have the Sync button (desktop app and Chrome). Teams app versions listed below. Has anyone else ...

mac

Sync

HenryPhillipsNimbitech
Jul 28, 2020
jimatbutler

Mmmm, not sure then.

You could try the suggestion on: https://teams.rocks/2017/12/16/sync-teams-files-with-onedrive/#:~:text=If%20the%20Sync%20Button%20is%20not%20available%20on,worked%20and%20I%20now%20have%20the%20sync%20button. not sure how much legs it has though.

Also and I appreciate this doesn't give you an answer but I can confirm that the Sync option is present in that version of Teams for myself on Windows.

For information my Windows version is: 10.0.19041.1

Thanks

Henry

HenryPhillipsNimbitech

Bronze Contributor

Jul 28, 2020

Well that makes a change as it is normally the other way round for things like this.

So the sync option is going to be making use of the OneDrive for Business Client. I didn't think it was a prerequisite for the option to show but is the sync client installed on the Windows machine, normally available by default if Windows 10.

How does the office installation compare on the Mac and Windows?

Also out of interest if you click on the files tab of a channel and open in SharePoint. Do you have the sync option directly in the SharePoint library.

Thanks

Henry

jimatbutler
Copper Contributor
Jul 28, 2020
HenryPhillipsNimbitech Yep, the OneDrive for Business Client is installed in Windows. If it wasn't it would prompt me to install it, if I had the sync button to select.

Several versions of Office on the Mac (2016 and newer) as well as Windows (2016 and newer). All the same, sync in MacOS Teams client not in Windows.

Yes, in Windows the sync option is there in Sharepoint and I can successfully sync with the OneDrive client.
- HenryPhillipsNimbitech
  Bronze Contributor
  Jul 28, 2020
  jimatbutler
  
  Mmmm, not sure then.
  
  You could try the suggestion on: https://teams.rocks/2017/12/16/sync-teams-files-with-onedrive/#:~:text=If%20the%20Sync%20Button%20is%20not%20available%20on,worked%20and%20I%20now%20have%20the%20sync%20button. not sure how much legs it has though.
  
  Also and I appreciate this doesn't give you an answer but I can confirm that the Sync option is present in that version of Teams for myself on Windows.
  
  For information my Windows version is: 10.0.19041.1
  
  Thanks
  
  Henry
  - jimatbutler
    Copper Contributor
    Jul 29, 2020
    HenryPhillipsNimbitech
    
    It was a long shot but I followed the steps in that link you shared and the sync button showed up in my Windows Teams client. Very odd that it was only our Windows clients.
    
    Thanks for your help!!