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Teams External Chat
All the sudden today, chat with external contacts stopped working, and the contact shows as "Unknown User". I haven't changed any settings. Anyone could share some insights here? I tried different ac...
ChrisWebbTech Talked with Microsoft support, here is the incident details:
Issue communicating to federated usersTM194632, Microsoft Teams, Last updated: November 1, 2019 11:28 AMStart time: October 31, 2019 5:00 PMStatusService degradationUser impactUsers are unable to communicate to federated users through Microsoft Teams and may see a 403 error.Are you experiencing this issue?Is this post helpful?Latest message View historyTitle: Issue communicating to federated users User Impact: Users are unable to communicate to federated users through Microsoft Teams and may see a 403 error. Current status: We've identified that a certificate configuration problem is causing the issue. We've deployed a build to the affected environments to update the configuration of the certificate, which is expected to complete within the next hour. Scope of impact: This issue impacts users who have never initiated federated chats in Microsoft Teams. Start time: Thursday, October 31, 2019, 5:00 PM (10/1/2019, 12:00 AM UTC) Estimated time to resolve: We believe that the fix will be completely deployed within the next hour. Root cause: A certificate configuration problem is preventing users from communicating with federated users through Microsoft Teams. Next update by: Friday, November 1, 2019, 1:00 PM (8:00 PM UTC)
Microsoft starts to roll out the new native chat experience for external chats in this month I think. Maybe it is related to this update and will be "auto-fixed" after the rollout. Are your tenants in targeted release?
svenseidenberg Not sure, Haven't seen any communication regarding the roll out for my tenants. Hopefully it will "auto-fix"...
- Hey all, I'm having issues as well, going to reach out and see if I can't find something out on this. Native federation per message center is supposed to start this month, so could be related but the issue is effecting "New" external chats, if you use a contact you used previously, it seems to still be working fine.
ChrisWebbTech Talked with Microsoft support, here is the incident details:
Issue communicating to federated usersTM194632, Microsoft Teams, Last updated: November 1, 2019 11:28 AMStart time: October 31, 2019 5:00 PMStatusService degradationUser impactUsers are unable to communicate to federated users through Microsoft Teams and may see a 403 error.Are you experiencing this issue?Is this post helpful?Latest message View historyTitle: Issue communicating to federated users User Impact: Users are unable to communicate to federated users through Microsoft Teams and may see a 403 error. Current status: We've identified that a certificate configuration problem is causing the issue. We've deployed a build to the affected environments to update the configuration of the certificate, which is expected to complete within the next hour. Scope of impact: This issue impacts users who have never initiated federated chats in Microsoft Teams. Start time: Thursday, October 31, 2019, 5:00 PM (10/1/2019, 12:00 AM UTC) Estimated time to resolve: We believe that the fix will be completely deployed within the next hour. Root cause: A certificate configuration problem is preventing users from communicating with federated users through Microsoft Teams. Next update by: Friday, November 1, 2019, 1:00 PM (8:00 PM UTC)- Cool, thanks for the update!
