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MKWatts's avatar
MKWatts
Copper Contributor
May 27, 2020

Teams error at second starts (Terminalserver-Citrix)

Hello everybody,

 

in my company I have a user who works on a terminal server (Citrix). Pretty much all users can easily use teams in the environment, but currently 2 of my colleagues get error messages when starting teams...

The following behavior can be seen: Team setup downloaded and installed -> everything starts without problems and is ready for use -> close teams (completely) or log off / log on-> teams error as attached ...

 

In the meantime I have deleted all teams files from the profile of the users several times or made a completely fresh Windows profile. That helped other colleagues with the problem but not those two ...

I am lost currently and hope someone can maybe help. Thanks in advance!

 

Greetings

citrix
Error
teams
Terminalserver
  • MySergius's avatar
    MySergius
    Copper Contributor
    Jul 23, 2020

    MKWatts 

    The TS version must be higher than 1906.2, if I remember correctly.
    A workaround is to replace the setting.json file with an empty file, but this file must be read-only and placed in the "%appdata%/microsoft/teams" directory.

  • ThereseSolimeno's avatar
    ThereseSolimeno
    Icon for Microsoft rankMicrosoft
    Jun 03, 2020

    Hi MKWatts     Try searching "Citrix terminal server" in the Teams community search box - I found several past conversations that may assist you.

     

    If these do not prove helpful, you can always get technical support at answers.microsoft.com.  Thank you for being an active member of our community.

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