Forum Discussion

GT_123's avatar
GT_123
Copper Contributor
Aug 01, 2019

Teams displaying incorrect Out Of Office presence for a user

Recently came across an issue with Teams presence. The user's presence status shows Available/Busy etc, but is always appended with an Out Of Office message even when no OOF is set in Outlook.

Skype for Business Online client shows correct presence.

 

What we have done so far?

Updated Teams client to latest version

Signed out and signed back into Teams

Toggled OOF status off and back on again in Outlook and OWA and restarted Teams; OOF message still shows up

Reset presence status on Teams web client, no change, the issue is reproduced in Teams web client as well

Checked on forums and a few articles that have experienced this issue have the same steps as above

 

Has anyone seen this issue and have any recommendations? 

  • Are you seeing the automatic reply message or just the - Out of Office appended?

    If it’s the later the. Check the users calendar they most likely are flagging travel or out of office meetings as “show as” set to out of office which will also set teams to show out of office. Not just automatic replies will change to that status.
    • GT_123's avatar
      GT_123
      Copper Contributor
      Shouldnt that also affect Skype presence?
      • No don’t think so, don’t think Skype has support for out of office like Teams does.

Resources