Forum Discussion
Teams Direct Routing - DTMF tones on Inbound Calls not working
The other day of Microsoft Direct Routing life in our enterprise environment and another nice issue appeared as reported from users. Might be it will help somebody. Long story short: Microsoft ac...
We've had the same issue with Teams. We have 2 different use cases where calls come in via AT&T to our SBC (AudioCodes), and then to Teams. AT&T offers Payload Type 100. Microsoft responds with Type 101, and the tones are not recognized by the originating system. We even tried configuring our AT&T IP Profile to use 101, but that didn't work either. We added some transcoding licenses to the SBC, and it resolved our issues.
