Forum Discussion
Teams chat message jumps to read
InnocentTugume
This has been happening to me for awhile now, and it's only one user. I've tried literally EVERYTHING to fix this but no matter what I do, messages from him are White 'New' Text for a split second, then go to the read 'grey' with no notification. When I have 'read receipts' turned on, he says that it appears that I read the message immediately. I've often missed messages from him because of this bug and it's really affecting my communication with him, plus giving the impression that I've received the information but am ignoring it.
I've tried:
-Clearing cache on every device I have teams installed
-Uninstalling/Reinstalling on every device
-Uninstalling every other device I have teams installed, leaving only my work PC
-Changing 'Read Receipts' and other notification settings
-Muting/unmuting, marking as read, pinning, unpinning the user I'm having issue with
-Using the web client. It still happens on the web client!
I wish there was an update for this problem, it's driving me insane and making my coworker think that I'm intentionally ignoring him 😞
I just ran into this problem this morning and found a fix. If you're not in IT, have your IT log into the M365 admin portal and and them click on the Sign out of all sessions link for the user who is affected by this issue.
- This did it, I asked our IT to do exactly what you suggested and I can read the messages from one very important colleague of mine now. Thank you so much for sharing!
