Forum Discussion
Teams chat - where is it saved and how can I access it?
- Hi Jeetus,
Sure, there are many uservoices for it here including
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37466629-teams-chat-history-export-feature
So you can always vote on these as well as raise these at AMA's. Unfortunately, none look like being picked up for the foreseeable future. The typical reason for this is security and compliance, and from what I understand it is also intrinsic to the persistent chat functionality within Teams itself. Maybe there is a case to develop a copy the chat history into the mailbox but keep the compliant copy hidden.
AFAIK, there is no way around this at the current time. Features such as DLP, Supervision could be employed to probably curb some of those incidents. However, I have also heard many argue that during their Skype usage users were purging conversation history from their mailbox which typically led to having to buy third party journaling solutions for compliant copies.
I can understand the frustration with this and absolutely what you are trying to achieve with as little pain for the users. It will be interesting to see if Microsoft change their position on this in the future given the demand.
Best, Chris
Hi ChrisHoardMVP many thanks for your reply. I should have mentioned that I have already read about eDiscovery as well as using PowerShell to get the data required - unfortunately they are not a feasible resolution.
As mentioned the conversation history needs to be available to our users easily without having to go through additional steps. If I take the eDiscovery or PowerShell proposition to our Incident Management team it will be thrown out and the team will be put off transitioning to Teams fully.
I am puzzled as to why the conversation history for Teams is hidden and why we have to jump through hoops to get to the data when for Skype it was available through a folder click.
Sure, there are many uservoices for it here including
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37466629-teams-chat-history-export-feature
So you can always vote on these as well as raise these at AMA's. Unfortunately, none look like being picked up for the foreseeable future. The typical reason for this is security and compliance, and from what I understand it is also intrinsic to the persistent chat functionality within Teams itself. Maybe there is a case to develop a copy the chat history into the mailbox but keep the compliant copy hidden.
AFAIK, there is no way around this at the current time. Features such as DLP, Supervision could be employed to probably curb some of those incidents. However, I have also heard many argue that during their Skype usage users were purging conversation history from their mailbox which typically led to having to buy third party journaling solutions for compliant copies.
I can understand the frustration with this and absolutely what you are trying to achieve with as little pain for the users. It will be interesting to see if Microsoft change their position on this in the future given the demand.
Best, Chris
Thanks ChrisHoardMVP. Just trying to see if this is a deal breaker with our incident management team.
What is the alternative to the conversation history folder? If there is no easy way to gain access to it then there has to be an alternative which does not involve a 3rd party.
Jeetus would it work to have the Incident Management Team use a Team, instead of chat? Start a new thread for each incident or group by channel - then the content and conversation history is more readily viewable.
hughd Why is it, when people express a specific desire to perform a specific task that was never an issue in the past - they have to keep re-asking, or clarifying and rejecting "alternative" suggestions!
It is a very basic expectation to DELETE ALL CHAT!! It is a BASIC FUNCTION EVERYWHERE!! It is really as simple as INCLUDING A SYMBOLIC BUTTON to activate a function behind the scenes to CLEAR UNWANTED TEXT!!! I don't WANT a workaround, and I DON"T WANT EXCUSE! Where the heck is this text that I INTEND TO DELETE and WHY is the solution so pathetically unavailable.
THIS EXPERIENCE is like a childish game of keep away, on the grade school playground. Once the tallest kid gets the ball your screwed, unless you kick him in the nuts!
