Forum Discussion

Iron Contributor

May 06, 2020

Solved

Teams calls disconnects / dropped / terminated when users are logged into multiple devices

Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a differenc...

teams

teams calls

Teams Meetings

Jschneid70
May 08, 2020
Dorje-McKinnon

i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS)

ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.

Dorje-McKinnon

Iron Contributor

May 28, 2020

Hi Rbert_Sndor

I have windows 10 64bit teams version 1.3.00.12058 and iOS teams version 2.0.10 build 1.077.2020050702 calling version 2020.10.01.21

The problem we had was the iOS phone version hanging the call up.
What may be happening for you is that the Mac version is hanging up the call ??
Sorry but you may need to get onto a Microsoft Teams Mac forum and see if there are other people with your specific issue.

Peet435

Copper Contributor

Jul 21, 2020

I’m experiencing this on my Windows 10 enterprise laptop running Office 365 and the latest Teams. This is frustrating as I’m doing a lot of presentations and then my meeting call keeps on dropping

bftech
Copper Contributor
Aug 03, 2020
Peet435 did you find a fix? Experiencing the same thing. Have to restart Teams before most calls.
- Dorje-McKinnon
  Iron Contributor
  Aug 03, 2020
  H i bftech and Peet435
  
  Our problem was fixed (as per the top comments on this item)
  BUT we've been having a different issue which may be what you're experiencing.
  
  When a user is on a call, if they are sharing an app rather than sharing a desktop we're seeing Teams locking up with some apps, then dumping the person and sometimes the entire call. Sharing VISIO seems particularly problematic, but I've seen issues with Excel, and others in my organisation have seen it with sharing of other applications.
  
  Could this be your issue ? Rather than the original issue we had which was an incompatibility between windows 10 version and Teams version
  - bftech
    Copper Contributor
    Aug 03, 2020
    Dorje-McKinnon It is likely related to your original issue with different Teams versions. Mine seems to be stuck on an old version even though I have uninstalled and reinstalled. Others on my IT team have the option to pop out meetings but mine does not. I'll fight that path and see if I can get mine updated and see if the issue subsides.
    
    No issues with screen sharing so far.
    Thanks!