Forum Discussion
Teams calls disconnects / dropped / terminated when users are logged into multiple devices
i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS)
ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.
Hi Rbert_Sndor
Sorry but I don't have any experience with Macs. Try doing the reverse, logout on your desktop computer then get someone to call you, take the call on your mobile and see if it works. Then do the reverse. That should help you narrow it down.
Dorje-McKinnon Thanks for reply. It works on mobile just fine. After login-off from the desktop TEAMS I can receive and initiate calls from mobile wihtout any problems:(. By the way the verision of TEAMS on my desktop is 1.3.00.9271. Regards, Robert
Hi Rbert_Sndor
I have windows 10 64bit teams version 1.3.00.12058 and iOS teams version 2.0.10 build 1.077.2020050702 calling version 2020.10.01.21
The problem we had was the iOS phone version hanging the call up.
What may be happening for you is that the Mac version is hanging up the call ??
Sorry but you may need to get onto a Microsoft Teams Mac forum and see if there are other people with your specific issue.- I’m experiencing this on my Windows 10 enterprise laptop running Office 365 and the latest Teams. This is frustrating as I’m doing a lot of presentations and then my meeting call keeps on dropping
