Teams calls disconnects / dropped / terminated when users are logged into multiple devices

Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a differenc...

teams

teams calls

Teams Meetings

Jschneid70
May 08, 2020
Dorje-McKinnon

i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS)

ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.

Jschneid70

Copper Contributor

May 08, 2020

Dorje-McKinnon

i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS)

ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.

Dorje-McKinnon

Steel Contributor

May 11, 2020

Hi Jschneid70

For anyone reading this my app auto updated fine on iOS.

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Teams calls disconnects / dropped / terminated when users are logged into multiple devices