Forum Discussion
Teams Call Queue Voicemail Transcription
Hi All! Teams Voice has been great so far! I do, however, have a challenge currently with Call Queue Voicemail Transcription. The voicemail makes it over fine, and it is transcribed but.... ...
Hi,
Yes, I've tested it. Instead of searching for the channel mail address (that is not a mailbox) use the address of the M365 Group attached the the team. Ex. <teamname>@contoso.onmicrosoft.com
Yes, I've tested it. Instead of searching for the channel mail address (that is not a mailbox) use the address of the M365 Group attached the the team. Ex. <teamname>@contoso.onmicrosoft.com
Thank you LinusCansby, I will check that. However, we were able to come up with a solution using another method. I thought I would share it for others.
In the exchange online rule, where we created the smtp outside warning, we added a rule exception. There is an option to exclude a message type of 'voicemail' which has worked successfully. This is the portion of the rule in the Exchange Online admin console.