Forum Discussion
Teams Call Queue Voicemail Transcription
LinusCansby are you sure about that recommendation? Or is it just a hypothesis? I have conducted message traces for all three Teams based Call Queue's we have. Each has its own email address for the General channel, where the Teams Call Queue is connected and has the 'Calls' tab. The message trace for all three is blank using both the legacy Exchange admin tool and the new one admin tool (see attached).
It is my hypothesis that these transcribed emails do not route to a destination email box and reside somewhere else based on the message traces. I have conducted message traces on the mail boxes for the General Channel as well as properties I can pull from the transcribed voicemails.
Yes, I've tested it. Instead of searching for the channel mail address (that is not a mailbox) use the address of the M365 Group attached the the team. Ex. <teamname>@contoso.onmicrosoft.com
Thank you LinusCansby, I will check that. However, we were able to come up with a solution using another method. I thought I would share it for others.
In the exchange online rule, where we created the smtp outside warning, we added a rule exception. There is an option to exclude a message type of 'voicemail' which has worked successfully. This is the portion of the rule in the Exchange Online admin console.