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kendraweaver's avatar
kendraweaver
Brass Contributor
Jan 11, 2022

Teams Breakout Rooms Settings - Presenters Missing in the "Manage Rooms" Setting

Hello! I'm hoping that someone can help identify a solution to a problem that has us dumbfounded. We have set up multiple Teams meetings where we need a handful of presenters to have the ability to manage the breakout room settings. We've found the setting to make this designation - "Assign presenters to manage rooms" - but unfortunately during testing, our presenters aren't showing to be able to select them. We either get a "We couldn't find any matches" or a "There are no assigned presenters to select from" error. And sometimes we're able to select one presenter, but no one else. We've tried adjusting the attendee settings so that everyone is a presenter, so that the specific people we need managing breakout rooms are set as presenters, etc. and we still have this issue. We can find no rhyme or reason as to why it works for some but not for others, and are looking for a consistent solution. Any help is appreciated!!! Happy to elaborate further as needed.

  • esther1785's avatar
    esther1785
    Copper Contributor

    kendraweaver 

    But the point is I can assign some people whilst some are grey which cannot be assigned into breakout rooms.  They are all using iPad but there are people can be assigned with iPad.  Any solution for this?

  • kendraweaver Hi, I had to reproduce and can only confirm that something is going on. Not sure what as there's no service disruption, but it's very inconsistent when it comes to the "who can present" field. I have raised this with the Teams PG but I suggest you also reach out to your admin (in case you are not) to have an official support ticket created from the M365 admin portal. That will most likely speed things up.

    • Lozza_pops's avatar
      Lozza_pops
      Copper Contributor
      Hi, did you get anywhere with this? Tia
    • AnqB0VVRJMzsO6zV's avatar
      AnqB0VVRJMzsO6zV
      Iron Contributor
      hi Christian, looks I have something similar which is analysing by MS
      looks like Teams can't recognize some type of address

      a sample, Test<Email address removed>; Test; Email address removed, they are 3 kind of address, which Teams could use any of them to have a meeting; but, only "Test" could be used to assign the role.

      you can find the difference in exchange canlendar, but can't find the difference in Teams-calendar
    • kendraweaver's avatar
      kendraweaver
      Brass Contributor
      Thank you! Just sent this note along and they're going to get that submitted.

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