Forum Discussion
TEAMS as Support or HelpDesk
Hello, I am exploring Teams to if this could be used as Service/Support/Helpdesk solutions ? Please provide with your expert suggestion on for this sort Teams Usage BR, /HS
Himanshu Singh - I agree with others that teams would not be a robust support system by itself. But, I’d recommend including Teams as a part of your helpdesk's tools. Our helpdesk’s Team is the heaviest used Team at our university
Yeah! As said here, not by itself but used either as a compliment or to integrate it! There’s lots of possibilities and further ones ahead regarding integration with other apps, create actions directly from chat etc..the service module in Dynamics can be integrated into Teams already for example