Forum Discussion
TEAMS as Support or HelpDesk
Hello, I am exploring Teams to if this could be used as Service/Support/Helpdesk solutions ? Please provide with your expert suggestion on for this sort Teams Usage BR, /HS
Only way teams can make a viable support system is utilizing the underneath SharePoint site and building out some lists to handle ticket tracking and using the new list modules for searching and send to access the different lists. But Teams itself. No way I would ever use it for support outside of a communication tool for direct questions and responses. If that’s the only requirement then fine a guess only if volume is extremely low.