Forum Discussion

Brass Contributor

Jul 18, 2019

Teams App Error (Not able to view Planner within App)

A Teams Member is getting the following error message on the Planner tab. Already cleared the Teams Cache and signed in again but the issue is not resolved. Teams

MVP

Jul 18, 2019

Can you add the image as an attachement?

Adam

Vinita VERMA

Brass Contributor

Jul 18, 2019

adam deltinger

adam deltinger
MVP
Jul 18, 2019
Can the user access https://tasks.office.com/

?
- Vinita VERMA
  Brass Contributor
  Jul 18, 2019
  adam deltinger The error message is only on the Teams desktop App but works fine on the web version.
  - adam deltinger
    MVP
    Jul 18, 2019
    Ok! Great! Try to remove the user and then re add
adam deltinger
MVP
Jul 18, 2019
So the rest of the team members have access to the planner?
- Vinita VERMA
  Brass Contributor
  Jul 18, 2019
  adam deltinger Yes checked with 2 other members, it works fine.
  - adam deltinger
    MVP
    Jul 18, 2019
    I would make sure the user can access the planner page! Also then try to remove the user from the Team and re add him/her