Forum Discussion

Brass Contributor

Jul 03, 2020

Teams app crashes on Carplay

Hi, here is my setting: iOS 13.5.1 on an iPhone 7 Teams version 2.0.15 When I use the Teams app on iOS to join a call, everything works well. However when I connect it to my CarPlay system,...

carplay

MarcF13

Copper Contributor

Apr 20, 2021

ppmsft Pernille-Eskebo roman_frillarte

I am having the same problem...

iOS 14.4.2 on an iPhone 12 Pro

MS Teams ver 3.4.1

2020 Nissan XTerra

If I have my phone connected through USB to the car, the Nissan iConnect system crashes and restarts as soon as I start a MS Teams call through Car Play. (Other calling apps like FaceTime, WhatsApp etc work without issue through CarPlay/iConnect)

I can have a MS Teams call if I disconnect the phone from the USB and connect the phone through bluetooth... but this is not ideal by any means.

Ian_Coulthard
Copper Contributor
Apr 20, 2021
MarcF13

Yes, Teams via BT is fine and if I am making the call no issue. But it's a pain when on CarPlay for maps and then someone calls and it all craps out.
- MihaiTanase
  Copper Contributor
  Jun 02, 2021
  Happens to me too. Everything goes smoothly until i initiate a call or try to join a conference call on Teams. It sort of acts like a reboot signal, the head-unit of the vehicle reboots instantly.
  - Ian_Coulthard
    Copper Contributor
    Jun 02, 2021
    MihaiTanase I am not sure why Microsoft, Apple or Nissan (in my case) are not addressing this or at least acknowledging here. Apps on phone are often updated and I check for updates in the car and it's apparently current; the dealer had no idea when I went for service and asked them.