Forum Discussion

Brass Contributor

Jul 03, 2020

Teams app crashes on Carplay

Hi, here is my setting: iOS 13.5.1 on an iPhone 7 Teams version 2.0.15 When I use the Teams app on iOS to join a call, everything works well. However when I connect it to my CarPlay system,...

carplay

Jez_B

Copper Contributor

Jul 17, 2020

I have the same issue. It started a few weeks ago (6/30 was the first time) so must've coincided with an update. I'm 1-2 minutes into a conversation, the screen on my car goes black, the screen on my phone goes black (except for a circulating timer symbol), then everything restarts, the car audio system restarts, the phone come back and CarPlay connects again. If I try to connect to the Teams call again, the exact same thing happens. My only solution is to connect to the car audio through Bluetooth but then I don't have the steering wheel controls, which is less safe.

iOS 13.5.1

iPhone 7 Plus

Teams 2.0.16 (Build: 1.077.2020071102) just re-installed

2019 Mercedes C300 (it's not the car, that was working fine)

Doc36
Copper Contributor
Jul 17, 2020
Same scenario as Jez_B except mine started crashing first part of June. Everything goes black but a spinning circle on my IPhone X. I can connect thru Bluetooth, but lose some functionality of the Team app.
- Jez_B
  Copper Contributor
  Jul 22, 2020
  I had a successful Teams call this morning over CarPlay after deinstalling Teams for iOS and reinstalling. Fingers crossed it continues to work. Just wanted to share in case that resolves your issues.