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ppmsft's avatar
ppmsft
Brass Contributor
Jul 03, 2020

Teams app crashes on Carplay

Hi, here is my setting:   iOS 13.5.1 on an iPhone 7 Teams version 2.0.15   When I use the Teams app on iOS to join a call, everything works well. However when I connect it to my CarPlay system,...
carplay
Doc36's avatar
Doc36
Copper Contributor
Jul 07, 2020
Same problem here also. Crashes on CarPlay. Worked great until about 3 weeks ago.
ppmsft's avatar
ppmsft
Brass Contributor
Jul 08, 2020
Good to know that I am not the only one! Thanks for sharing !

Hopefully Microsoft will notice and will fix it in the next release.

Strange that Apple, as part of the app update validation process on the app store, does not test lack of issues in a CarPlay environment.
  • GregJeffriesOSU's avatar
    GregJeffriesOSU
    Copper Contributor
    Jul 13, 2020

    ppmsft I am really fed up with the lack of a proper fix for this issue. From two iOS updates ago, there has been a problem with Teams crashing carplay. It is definitely Teams, it is the only app that causes carplay to crash and cycle reset. It does it on my 2019 F150, my 2020 Cadillac CT6 V and my wife's 2018 Mercedes E350. It is the only app that does this and it is consistent every time.

     

    We need a fix to this. It even happens when you are accessing a Teams meeting via the call in number...this is ridiculous

    • ThereseSolimeno's avatar
      ThereseSolimeno
      Former Employee
      Jul 14, 2020

      ppmsft   Did you ever get a response from Answers.com?  I have also reached out to our Product Group to get a satisfactory response to this issue.  Please stay tuned.

      • ppmsft's avatar
        ppmsft
        Brass Contributor
        Jul 15, 2020

        ThereseSolimeno Hi, on answers.microsoft.com, the person misunderstood the issue and other users reported having the same issue. I see a recent update on the App Store for the Teams app, but in the notes nothing was mentioned about the CarPlay fix.

         

         

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