Forum Discussion
Teams - renamed user still displayed with old name
I renamed user in 365 admin centre, the new name is correctly displayed in Teams admin centre but - in the Teams, the old name is still used everywhere even for new posts, when adding to new team etc. Any help?
10 Replies
Leaving a current reply to anyone finding this thread since a lot of people are having this issue as part of Skype to Teams conversion. The issue is often best resolved by signing out of Teams on the client that is seeing the incorrect display names. Signing in/out of the account that has it's display name changed won't fix it for everyone else. Best solution is to make the change on the account, give it a little time to propagate on the Microsoft back-end, then anyone else who is still seeing the old name should sign out/in on Teams.
I learned two things:
1. It looks a long time (a week may be) to show up the changed named in Teams
2. Users who already have chatted with the user who changed name, their HISTORY will show the old name. If they start a new chat, it will show new name. Supposedly clearing the Teams cache should resolve the issue.
HappyHappyMan what cache files did you delete
are the one from Teams folder
I am having same exact issue. Changed Name, DisplayName properties in OnPrem AD. Everywhere else the new name show up correctly, NOT just in Teams for few users.
Tom733 I'm having the same issue with one account. Did you ever find a resolution?
- Did you change display name too?
- Yes I did...
