Forum Discussion
Teams - Group Group Pick up/Delegates
Hello I need some help to understand these features as I am not sure that I understand them correctly. Currently, if I set the group group pickup feature (either through the Teams admin or user ...
If you set Also ring: Call group, the colleagues in the call group will get the call at the same time and will be able to answer the call. There is no way for users to pickup a call if they don't get it to their Teams client. I guess you want to be able to pickup a call from another user by pressing some digits, that is common on other systems (like Skype for Business) but that is not possible in Teams.
Vote for it here:
The same for Call Queue, the agent have to receive the call notification to their Teams client to be able to answer. You can get it to ring on all signed in agents with the Attendant routing method.