Forum Discussion
Teams - Chat History - saving/unsaving
- Saved messages are nothing more than a bookmark to the message, it doesn't actual do any saving. It's just navigating you to the exact chat/conversation where you clicked on save in the thread/chat history.
Q2: I've experienced the same and had to finagle with it to get it to remove saved messages.
I've got a similair problem:
I do use save in Teams Chat frequently (like I also use bookmarks in Outlook), and I've got one message I can't unsave. It seems like it does, but every time I restart Teams, it is saved again.
Looks like a bug to me.
What does Microsoft says about this?
Inge Rovers
It makes me wonder if this is not so much a bug as it is a sync issue. According to current documentation there are three parts that work together to synchronize data for the chat service; there's an article that notes that the chat service my appear to be out of sync with some of the other parts when it comes to retention polices and deletion of content older than the timeframe specified and once they all get synced back up, that you should see the same info in all places. Since the saved messages are bookmarks in the chat service (at least that's what they appear to be in my eyes) the sync may not be complete even though Teams has been closed and re-opened. It may be that those run on some sort of timer job, or take longer to sync. Just a theory, by no means an answer to this.