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JMahto's avatar
JMahto
Copper Contributor
May 14, 2020

Team Login Issue - Access from personal device is not allowed / Windows not supported

Dear All,   After Installing Team software many users are not able to login with their official email id and we are getting this error. All systems are the Domin Join system.    - Access from per...
MS Team Error
Prasannaraju's avatar
Prasannaraju
Copper Contributor
May 14, 2020

JMahto Teams hardware requirement https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

 

Whether all users who were able to login to Teams are in same network and has similar device as impacted ?

Have you checked the AAD sign-in Logs for understand the reason for failure? 

 

Can you try to the below.

 

Close Teams

Open Windows Explorer

Type %appdata%

AppData\Roaming\Microsoft\Teams

Delete all items in this folder

 

 

 

  • JMahto's avatar
    JMahto
    Copper Contributor
    May 19, 2020

    Prasannaraju 

    Hi,

     

    which user-facing (Remote User) this issue, if he comes to the office (Lan environment) they are able to login in Teams. After that, it's working fine from a remote location with the Internet and with or without a VPN.


    Really it's a very strange issue. If anyone has a permanent solution, please help to get the solutions.

     

    Best Regards,

     

    Jugeshwar Mahto

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