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daveroth's avatar
daveroth
Copper Contributor
Jul 07, 2021

Team HP Slice works great but a signing in message keeps spinning

I can make video calls to and from the HP Slice G2 for Teams but a constant meupside down sorryssage appears at the top of the touchscreen saying signing in wheel just keeps going. 

Sign on message will not go away

1 Reply

  • justinbliss's avatar
    justinbliss
    Brass Contributor
    Jul 07, 2021
    Looks like Exchange may not be signing in, typically you would see the room name under the time it it has successfully signed in. I would check your exchange settings in the admin side of the MTR. Is your exchange environment on-prem (which version) or O365? If on-prem you might need to load a certificate into the unit.

    One good test to verify accounts is sign into the admin side of the unit, open a web browser and test the credentials here:
    https://testconnectivity.microsoft.com/

    If you are comfortable perusing though logs you can pull a set and have a look for the the Teams and Exchange negotiation that is happening. Usually you can spot why it is failing fairly easily. The logs are quite verbose and easy to read.