Forum Discussion
Team calls not ringing on Mobile app anymore
- May 13, 2020
Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.
Not sure if this will help, but I did initiate a log in and log out of the skype app on my iPhone. Can't conclusively state if that is what fixed it, but it's working now. I previously tried rebooting phone, signing out of teams, deleting user, deleting all data, deleting app, logging out on desktop, logging back in using LTE, logging in using wi-fi...all of which failed to make it work. The standard MS statement of "Contact your IT Admin" is useless when YOU are the admin! In the end, I have a feeling that something skype-related was taking over the connection and preventing the calls from coming through to the phone. It's something to try at least.
Hey thanks for the response but I don't have Skype on my phone. I have tried all the things you have advised as well. I reached out to my IT department and apparently several other employees have mentioned the same issues but our IT has no idea how to fix it. They state its a Pernille-Eskebo issue. And as we can all see Microsoft Teams hasn't done anything in this form to advise people how to fix the issue.
- PaulTWDec 29, 2021Copper ContributorAny more update as im having the same issue on some Samsung Android phones, new phones setup, notifications are being received but not ringing on the mobile?
- TRKellumDec 29, 2021Copper Contributor
Unfortunately no and as you can see Pernille-Eskebo doesnt care one bit about users
- Therese_SolimenoDec 29, 2021Moderator
Hi TRKellum This is a forum by and for Teams users; Microsoft Teams MVPs are experts in this technology and represent Microsoft throughout this community.
The https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472 is where users can report bugs or suggest feature modifications, and track the items' votes and progress.
Answers.microsoft.com is a tech support site where authorized Microsoft agents are available to troubleshoot issues until they are resolved.