Forum Discussion
Team calls not ringing on Mobile app anymore
Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.
Not sure if this will help, but I did initiate a log in and log out of the skype app on my iPhone. Can't conclusively state if that is what fixed it, but it's working now. I previously tried rebooting phone, signing out of teams, deleting user, deleting all data, deleting app, logging out on desktop, logging back in using LTE, logging in using wi-fi...all of which failed to make it work. The standard MS statement of "Contact your IT Admin" is useless when YOU are the admin! In the end, I have a feeling that something skype-related was taking over the connection and preventing the calls from coming through to the phone. It's something to try at least.
Hey thanks for the response but I don't have Skype on my phone. I have tried all the things you have advised as well. I reached out to my IT department and apparently several other employees have mentioned the same issues but our IT has no idea how to fix it. They state its a Pernille-Eskebo issue. And as we can all see Microsoft Teams hasn't done anything in this form to advise people how to fix the issue.
- Any more update as im having the same issue on some Samsung Android phones, new phones setup, notifications are being received but not ringing on the mobile?
Unfortunately no and as you can see Pernille-Eskebo doesnt care one bit about users
Hi TRKellum This is a forum by and for Teams users; Microsoft Teams MVPs are experts in this technology and represent Microsoft throughout this community.
The https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472 is where users can report bugs or suggest feature modifications, and track the items' votes and progress.
Answers.microsoft.com is a tech support site where authorized Microsoft agents are available to troubleshoot issues until they are resolved.
