Forum Discussion
Team calls not ringing on Mobile app anymore
Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.
Callesk its 8-27 and I am having this issue where calls will sometimes ring through onto my IOS teams ap but other times it wont. I work remotely so I can't answer via my desktop since remote doesn't access the internal microphone so I have to answer with my cellphone. This is very frustrating and I am losing business by not being able to take client calls.
Not sure if this will help, but I did initiate a log in and log out of the skype app on my iPhone. Can't conclusively state if that is what fixed it, but it's working now. I previously tried rebooting phone, signing out of teams, deleting user, deleting all data, deleting app, logging out on desktop, logging back in using LTE, logging in using wi-fi...all of which failed to make it work. The standard MS statement of "Contact your IT Admin" is useless when YOU are the admin! In the end, I have a feeling that something skype-related was taking over the connection and preventing the calls from coming through to the phone. It's something to try at least.
Hey thanks for the response but I don't have Skype on my phone. I have tried all the things you have advised as well. I reached out to my IT department and apparently several other employees have mentioned the same issues but our IT has no idea how to fix it. They state its a Pernille-Eskebo issue. And as we can all see Microsoft Teams hasn't done anything in this form to advise people how to fix the issue.
- Any more update as im having the same issue on some Samsung Android phones, new phones setup, notifications are being received but not ringing on the mobile?
