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Team calls not ringing on Mobile app anymore
I’m using Teams on both my laptop and iPhone, and when I received calls it used to call on both at the same time, given I was logged in both places. It has however now suddenly stopped ringing on my ...
Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.
July 8, 2021 6:13 PM
Title: Users are missing calls to their Microsoft Teams for iOS app
User Impact: Users aren't receiving calls to their Microsoft Teams for iOS app.
Final status: We've confirmed with impacted users and through internal telemetry that reverting the problematic change has been resolved the issue.
Scope of impact: This issue may have impacted any user attempting to receive calls to the Microsoft Teams iOS app.
Start time: Thursday, July 8, 2021, 6:10 AM (10:10 AM UTC)
End time: Thursday, July 8, 2021, 12:55 PM (4:55 PM UTC)
Preliminary root cause: A recent configuration update to a subset of notification systems that facilitate iOS call notifications contained an error, resulting in impact.
Next steps:
- We're reviewing our configuration update testing and validation processes to better identify similar problems impacting calls through the Microsoft Teams iOS mobile app prior to deployment.
We'll publish a post-incident report within five business days.
Title: Users are missing calls to their Microsoft Teams for iOS app
User Impact: Users aren't receiving calls to their Microsoft Teams for iOS app.
Final status: We've confirmed with impacted users and through internal telemetry that reverting the problematic change has been resolved the issue.
Scope of impact: This issue may have impacted any user attempting to receive calls to the Microsoft Teams iOS app.
Start time: Thursday, July 8, 2021, 6:10 AM (10:10 AM UTC)
End time: Thursday, July 8, 2021, 12:55 PM (4:55 PM UTC)
Preliminary root cause: A recent configuration update to a subset of notification systems that facilitate iOS call notifications contained an error, resulting in impact.
Next steps:
- We're reviewing our configuration update testing and validation processes to better identify similar problems impacting calls through the Microsoft Teams iOS mobile app prior to deployment.
We'll publish a post-incident report within five business days.
That is awesome thanks so much for taking the time to reply. I can see the incident report page now and have signed up for the alerts.