Forum Discussion
Fredrik Rubne
Oct 30, 2019Copper Contributor
Skype/Teams Room System and Logitech BRIO problem
We use Skype / Teams Room System on Logitech Tap together with Logitech BRIO camera. (sorry for Swedish, but i think you understand 😉 The camera is visible in the settings It is al...
Fredrik Rubne
Oct 30, 2019Copper Contributor
Oh no. The problem is that the camera does not start at all in a call, you cannot select video calls, only audio calls.But the camera is ok in the settings ???LinusCansby
LinusCansby
Oct 30, 2019MVP
I've seen the same problem on Logitech smart dock. I doubt it should matter but have you checked the firmware version of the Brio, should be v240. https://docs.microsoft.com/en-us/microsoftteams/room-systems/requirements#certified-firmware-versions-for-usb-audio-and-video-peripherals
Do you have more than one MTR or camera so you can try to switch?