Forum Discussion
Solved
Redirect call queue to another call queue
Hello Is there a way to redirect a call queue to another call queue after a timeout. E.g. we have a support call queue, and if none replies after a while it should redirect the call to the receptio...
YooLaurin Yes, that is possible. In Call time out handeling configure "Redirect this call to" and set it to "Voice app" and search for the other queue that you want to failover to.
Does nobody have an idea on this? Can't be i am the only one with this requirement. Or can this be solved somehow different?