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comgam's avatar
comgam
Brass Contributor
Jul 08, 2019

Recording phone call

Hi   we would like to test TEAMS as a phone call solution but for legal purpose we need to automatically record some of our lines It seems it s not possible at the moment, is there a planned featu...
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andrewinfinitel's avatar
andrewinfinitel
Brass Contributor
Dec 18, 2019
Hi All,

Call recording can be achieved with Direct Routing. Most providers will offer a carrier hosted model where they host the SBC and provide the SIP trunks. Also you only pay for the number of SIP channels you require. There is no per user pricing so it is very cost effective.

For anything above 5+ users I don't know why any organisation would choose MS calling plans, Direct Routing is the optimal solution.
Ryan__W's avatar
Ryan__W
Copper Contributor
Jan 03, 2020

andrewinfinitel  > I get that PSTN call recording can be achieved with Direct Routing but what about Teams:Teams? Can you some how force all that calling through the SBC as well? Thanks, Ryan.

  • Ryan__W's avatar
    Ryan__W
    Copper Contributor
    Jan 06, 2020

    LinusCansby ahh great thanks for the simple explanation.

     

    If anyone does know how you might test 'tromboning' in Teams please share as we need such a workaround until Compliance Recording becomes available.

  • LinusCansby's avatar
    LinusCansby
    MVP
    Jan 05, 2020

    No, Prevent toll bypass and send calls through the PSTN is to prevent toll bypass, so if you are located in India and calls a UK number toll bypass would send out the call on a UK PSTN gateway so you can get a lower cost on the call, but in some countries that is not allowed. So this setting is only for PSTN calls from Teams and not Teams calls (VoIP).

     

  • Ryan__W's avatar
    Ryan__W
    Copper Contributor
    Jan 03, 2020

    Thanks LinusCansby I just watched that now. One worrying comment from the Q&A was thatMedia Bypass would not be compatible with call recording.

    Good to see AudioCodes are on the partner list since we are already working with them. I'll see if they can give us any further info.

     

    Cheers, Ryan.

  • Ryan__W's avatar
    Ryan__W
    Copper Contributor
    Jan 03, 2020

    andrewinfinitel > Thanks for the workaround suggestion. Do you know if that is enabled through the 'Prevent toll bypass and send calls through the PSTN'  Calling Policy setting?


    Prevent toll bypass and send calls through the PSTN

    Setting this to On will send calls through the PSTN and incur charges rather than sending them through the network and bypassing the tolls.

  • andrewinfinitel's avatar
    andrewinfinitel
    Brass Contributor
    Jan 03, 2020
    Yes it is possible by tromboning the calls. The caveat would be increased channel usage.
  • LinusCansby's avatar
    LinusCansby
    MVP
    Jan 03, 2020

    You should check the compliance recording mentioned in this session:

    https://myignite.techcommunity.microsoft.com/sessions/83184?source=sessions

     

    There are a couple of Microsoft partners providing this in the preview program now, contact them and you might be able to join their preview. Or wait for GA in Q1 2020.

     

    Routing all calls via a SBC is not possible and even if it were possible not a good idea.

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