Forum Discussion
Recording phone call
Any update? It would be nice to have some indication, of how much out in the future, is this going to be. I could not imagine this would take that long. And yes if its going to be another year, or 6 months or 3 months then we can plan out workflows accordingly. PLEASE PROVIDE UPDATES ON WHEN TO EXPECT THIS IN THE MARTKET PLACE OR AS BETA TESTING? I have had VoIP since 2003 & followed MS O365 as it came out. It has been very disappointing that MS does not give this feature a top priority- Even S4B did not have company wide call recording. The 3rd party vendors such as Aptela from 2003, Vocalocity, Vonage and Ring, all provide company wide recording. If we are moving to all digital then how can we not include Voice recording with transcription in TEAMS to realize what your team member may have communicated with a customer who calls again. If TEXT is, then what about voice? Talk achieves more than text and is more efficient.! Talk should be a higher priority for high hourly wage earners. Time is money- rather than typing we may like to get it done on the phone-this needs to be logged for a business. This is so basic to improve CRM. Changing voice systems with trees can be more complex than just migrating data in clouds. Being able to build it into TEAMS is E'ssential. PLEASE MS-O365-S4B-TEAMS, JUST THINK, HOW TO MAKE OUR LIVES MORE EFFICIENT - AND TALK WE ALL DO! INDEED! PLEASE UPDATE ON CURRENT STATUS- O365 WITHOUT VOICE TRACKING/LOGGING IS ANCIENT WORKFLOW FROM THE 1900s. Creates transparency and accountability to the majority of our communications. This is 2020 now in less than 2 weeks!
See
https://myignite.techcommunity.microsoft.com/sessions/83184?source=sessions
Specified as Early 2020 in this announcement
https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/What-s-New-for-Calling-in-Microsoft-Teams-Ignite-2019-Edition/ba-p/974935
Best, Chris
- Thanks a ton Chris. Finally we are there with O365 where we can start using AI on voice and all the data generated from there of. I appreciate your guidance. Andrew made me realize how MS is building this and its going to be sweet! It took 17+ years for Voice to finally get here. Cheers!
I encourage all to venture into the video link of Ignite provided by Chris above- sets the stage on this stuff.All through this thread I see that "compliant call recording can be acheived with Microsoft Teams but can only be achieved with Direct Routing."
We are trying to record calls and do have Direct routing via SBC but how do you actually configure this? I can't see any mention of call recording on the recommended article.
" See article here:
https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-plan "Thank you,
John.
Compliance Call recording is available without an SBC, but needs a 3rd party solution. A list of certified solutions can be found here https://docs.microsoft.com/en-us/microsoftteams/teams-recording-policy#compliance-recording-for-teams-certification-programs
SBC vendors can also integrate recording with their media handling, but that would only cover calls that pass through the SBC, so really just PSTN calls and not meetings/internal calling. The SBC Vendors will have a list of call recording solutions they integrate with.
