Forum Discussion
Recording Failed to Upload to SharePoint
Hi there, I have been recording files since the first day of my class. However, today, after stopping the recording, it shows 'recording failed to upload' prior to some AMS Document Generation error...
Participating in the thread, experiencing the same issue today!
Just had a service update from Microsoft TM299667. Mentions this issue:
"- Users may have experienced delays with calls or meeting recordings being available within SharePoint Online and OneDrive for Business. Users may have received the error 'The recording could not be uploaded and will expire.'"
Says they have deployed a fix but can't tell if this is for the video upload issue or the image issues they were also experiencing.
"- Users may have experienced delays with calls or meeting recordings being available within SharePoint Online and OneDrive for Business. Users may have received the error 'The recording could not be uploaded and will expire.'"
Says they have deployed a fix but can't tell if this is for the video upload issue or the image issues they were also experiencing.
- When do we get the recordings then? Can you please let me know who to contact?
I don't know, I'm just a customer like you. It also depends what level of customer you are as to how you contact Microsoft. I would have hoped you would have had a reply on this forum but if not you maybe better phoning direct. They do say:
"Final status: We've deployed the fix and confirmed that the issue is resolved after a period of monitoring. Users may need to switch between chats or scroll up and down within a chat to trigger the re-rendering of the images."
So you may want to log out and back in again to check your recordings. I just don't know if they will be lost or not, they seem vague.
