Forum Discussion
New BUG? After upgrading to 1.3.00.30866 camera not working
Hi ltomovski
We are also experiencing the exact same issue with this version, which is still the automatic update version being deployed.
We also get some of our users reporting that trying to use the camera crashes Teams completely, and they have to open it again to join audio calls only.
The only way we can get our users working again, is to direct them to the current version on the main Teams download site, which is 1.3.00.28779 and then their camera is working again.
Restin5and DanBens Totally agree this is not a solution! This is our workaround until there is an update which does not stop the camera working. Also, auto-update does indeed upgrade it again to the version which does not work.
@ThereseSolimeno Are there plans for Microsoft to investigate and fix this issue, there are clearly others with the problem. There may only be a few posts on this thread, but I am fairly certain others will be affected. It is affecting over 100 users at my company.
Thanks
RichardEvans @Restin5 and @DanBens
We have about 4500 laptops en after the start of this update for Teams, we have received about 150 user incidents with a camera issue.
What works for us: sometimes reinstalling the latest drivers from lenovo, sometime the latest Intel chipset and sometimes the 64bit version.
