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SimonaMargarint's avatar
SimonaMargarint
Icon for Microsoft rankMicrosoft
Mar 25, 2020
Solved

Microsoft stream - Only recording sound and not recording screen share

Hi.   I tried to record a meeting but it only recorded the audio and people's teams photos/any live webcam footage people were sharing. It did not capture screen sharing of a presentation.   ...
microsoft stream
  • LinusCansby's avatar
    LinusCansby
    Mar 25, 2020

    That is an active incident reported in the Message Center, started yesterday. ID TM207532

     

    Title: Recorded meetings not capturing screensharing

     

    User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.

     

    Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.

     

    Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.

     

    Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)

     

rshapiro's avatar
rshapiro
Copper Contributor
Mar 31, 2020

Michel Bosch 

Bad News. I just completed a 90 minute session. Teams only recorded audio and 2 windows

smileyfacehalo's avatar
smileyfacehalo
Copper Contributor
Mar 31, 2020
I have this problem to - did a live session with students and had two presenters. recorded audio of presenters but none of the screen share..... how do we fix this please, quite a major issue from a quality perspective.... am guessing people might not be reporting this if they aren't checking their recordings....... therefore the true quantity of recordings affected will not be known......

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