Forum Discussion
Document Library tab: Cannot upload or drag&drop files (Bug)
pblbsyl
I finally have a useful update from Microsoft.This should likely close the issue off:
Microsoft acknowledge the bug and that their product team are rolling out a solution which should be out in the next few weeks:Unfortunately this does not actually fix the damage done......
This bug corrupts customer data yet Microsoft have not acknowledged it in the message center or service updates.
Further: They have confirmed to me it is not possible to identify or restore the corrupt files- they will be lost.I see this as "solved" in some way although i have lost a little more faith in Microsoft today- to me this is a business practice which does not encourage our trust. these kinds of bugs should be communicated.
Alex
alexrademeyer I just ran across documentation of a method that does seem to work for me.
- In your Teams site, go to the Files tab.
- Click + Add cloud storage.
- Then choose SharePoint.
- Find your document library.
- The document library now shows as a folder in Files.
- Managed metadata is also available if you click into this folder.
- I am able to upload into this new "folder".
Let me know if that works for you also? In my setup it is fine to ask the users to add this way as opposed to the Document Library tab. So this may be a solution for us. Would like to know if you also get good results. Thanks!
pblbsyl
Thanks! I tested this and it is a good workaround.
Very nice, thank you for the suggestion.
I can announce this to my users but can't be sure they will all see it and/or stop using the "document library" app (which is still broken).
But i think this is a good workaround or temporary solution- nice thinking and thank you!
- I also have the same exact issue now, Im so pissed with this kinda bug!
pblbsyl
I finally have a useful update from Microsoft.This should likely close the issue off:
Microsoft acknowledge the bug and that their product team are rolling out a solution which should be out in the next few weeks:Unfortunately this does not actually fix the damage done......
This bug corrupts customer data yet Microsoft have not acknowledged it in the message center or service updates.
Further: They have confirmed to me it is not possible to identify or restore the corrupt files- they will be lost.I see this as "solved" in some way although i have lost a little more faith in Microsoft today- to me this is a business practice which does not encourage our trust. these kinds of bugs should be communicated.
Alex
pblbsyl
Hi, thanks for reaching out.
Interestingly, Microsoft reached out to me today and asked me to reproduce the issue again.
I tried but I can't - seems solved for me too!
I will test some more tomorrow but I suspect this is solved- thanks for sticking with this over the weeks!
AlexI continued to work with Microsoft, and yesterday I was able to upload to the Document Library tab with no errors.
Curious if this also works for you now? I know it doesn't fix the corrupted files that are in place, but would be interested to see if new file uploads work now.
Thanks!
alexrademeyer You are very welcome! I am still waiting to hear back from my users, so thank you for letting me know this worked for you.
Since my ticket has not been closed with Microsoft I will continue to pursue to see if they can figure out the issue. Will let you know if they do.
Thanks!
