Forum Discussion
Document Library tab: Cannot upload or drag&drop files (Bug)
pblbsyl
I finally have a useful update from Microsoft.This should likely close the issue off:
Microsoft acknowledge the bug and that their product team are rolling out a solution which should be out in the next few weeks:Unfortunately this does not actually fix the damage done......
This bug corrupts customer data yet Microsoft have not acknowledged it in the message center or service updates.
Further: They have confirmed to me it is not possible to identify or restore the corrupt files- they will be lost.I see this as "solved" in some way although i have lost a little more faith in Microsoft today- to me this is a business practice which does not encourage our trust. these kinds of bugs should be communicated.
Alex
alexrademeyer I just opened a ticket with Microsoft this morning also. Will keep you posted if I get any resolution. Thanks for the update.
pblbsyl any update on your support ticket?
I had an update on mine but it is not helpful (surprise!) 🙂
on my side, I asked for some kind of post where customers can check the status of the bug (like we get in https://admin.microsoft.com/Adminportal/Home#/servicehealth for example) and the support agent confirmed that Microsoft keeps bugs "confidential" and do not share updates with customers. So he closed the ticket.
Truly awful work by MS Support, as expected:
I hope you make better progress on your side.
Alex
 
alexrademeyer : Just finished with my first support call. No resolution so far, but he is escalating to the SharePoint team next.
For our configuration, the Teams upload is failing if the document library tab connects to a SharePoint document library that contains document sets with a default content type. From within Teams:
- I cannot upload inside a document set.
- I cannot upload outside of the document set at the top-level of the document library.
- I cannot upload to a folder at the top-level of the document library.
If I add a document library tab in Teams to just a simple document library in SharePoint with no document sets, etc., then the upload is fine.
If your configuration and issue similar?
hi, thanks for keeping this issue updated, and for your information.
I also got my issue escalated today- it is escalated to the "product group"- unclear which product though. I await their reply.Interesting note about document sets... thanks for confirming.
On this side however i have reproduced the issue on a site where the "document set" content type is not even enabled.
To answer clearly: I have this issue on document libraries which do not use document sets.as a quick test i just did the following, which might be interesting for you to hear:
i created a brand new document library (no customisations, no document sets, and no documents. brand new).This was created on the same site where other affected libraries are hosted.
I added this new library to a team using the "document library" app.
Tried to upload a file here and got the same error.Not sure what this tells me, but i think it is interesting to see the error on a brand new, empty library.
hope we get the answer soon.
Alexalexrademeyer I just ran across documentation of a method that does seem to work for me.
- In your Teams site, go to the Files tab.
- Click + Add cloud storage.
- Then choose SharePoint.
- Find your document library.
- The document library now shows as a folder in Files.
- Managed metadata is also available if you click into this folder.
- I am able to upload into this new "folder".
Let me know if that works for you also? In my setup it is fine to ask the users to add this way as opposed to the Document Library tab. So this may be a solution for us. Would like to know if you also get good results. Thanks!