Forum Discussion
Call Queues and Auto attendants
reditguy Is the call disconnected or what happens when calls to Q1 times out?
What happens when you call Q2 directly?
When I call my # it goes straight to MY voicemail...not the one I put in the settings. Doesn't looks like it ever goes to CQ2.
How do I call Cq2 directly? Should I be assigning actual #s and licenses to CQ1, CQ2, and auto attendant? If so, how and which ones?
Yes, eventually you have to use your main number for the Auto attendant. But instead of using your number and not getting it to work you should assign a new service number while testing.
How would that work? We eventually would need to use our main office # right? If it works I would simply swap out my # for the receptionist's # in Call Group 1 User field.
And we don't need Direct Routing....thanks.
Get a new service number when you are testing and don't reuse numbers.
For service numbers you don't need any extra licenses, but for numbers via Direct Routing you need to assign a Virtual Phone license.