Forum Discussion
Call Queues and Auto attendants
Last questions...for today:
1) One thing I am confused about in Auto Attendant, is how does it know which the main# is? Or will that be determined by me adding the reception account in Call Group 1?
2) I setup the call groups first and then the auto attendant correct? (First CallGroup 2, then 1...then Auto Attendant)?
3) On the first page of the autoattendant setup, I leave the Operator field blank correct? This way the external caller doesn't get any prompts or anything?
4) Is the reception account and/or phone# supposed to be a resource account? Do I need resource accounts in this scenario?
5) In call group 2, can't I just add a group instead of 'other users' and have it set to attendant routing so it rings them all at once? What info will they see when the call comes in / forwards from reception? Right now they see 'forwarded by reception' at least.
6) I know the call groups 1 and 2 need resource accounts but does auto attendants need one as well?
UPDATE:
Question.....if I have AutoAttendant handle the vacation schedule and business hours and redirect call to CallGroup1, why do I need a callgroup2? If the receptionist is in callgroup1, can't the teams client handle the rest of it (also ring callgroup, which is defined in the Teams desktop client)? And then it does eventually go to voicemail?
Will this not be sufficient? And this way the vacation schedule and work hours and still set for this #?
Thanks so much.
UPDATE:
I set it up as per the below with screenshots and it isn't working as expected. I set my # (pretending to be receptionist) as the main# in CQ1....but when someone calls my # it doesn't flow to CQ2 (where it rings other users), and it doesn't send the call to someone else's VM as defined
CQ1
CQ 2
Auto Attendants
Yes, eventually you have to use your main number for the Auto attendant. But instead of using your number and not getting it to work you should assign a new service number while testing.
How would that work? We eventually would need to use our main office # right? If it works I would simply swap out my # for the receptionist's # in Call Group 1 User field.
And we don't need Direct Routing....thanks.
Get a new service number when you are testing and don't reuse numbers.
For service numbers you don't need any extra licenses, but for numbers via Direct Routing you need to assign a Virtual Phone license.
When I call my # it goes straight to MY voicemail...not the one I put in the settings. Doesn't looks like it ever goes to CQ2.
How do I call Cq2 directly? Should I be assigning actual #s and licenses to CQ1, CQ2, and auto attendant? If so, how and which ones?
reditguy Is the call disconnected or what happens when calls to Q1 times out?
What happens when you call Q2 directly?
