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Public Teams Live Event prevents MSFT accounts from joining
A client created a public Teams Live Event, they informed us several people had trouble joining. Anyone can join the event anonymously, no problem. Also if they are logged into the Teams websi...
- Hi grommit,
Have raised a uservoice for you here
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/43875447-support-msa-accounts-in-public-live-event
Would recommend to vote up to push it up the agenda. Whilst uservoice will end soon these will be moved to a new system at some point so it's important to make sure it's on there for Microsoft line of sight. I would mention it on AMA's here in the Teams community and I will also pass it along to the product and engineering team later this week.
Hope that answers your question
Best, Chris
grommit I can understand the frustration. But as we're talking about public events anyone can join, not anyone can sign in. If you're trying to sign in with an anonymous account (not a guest user or trusted/federated user) it will not work as the account isn't added to your org. in any way. You can actually read this in the "error message" you get. If these "live accounts" where added to the org. it would work to select the sign-in option.
ChrisHoardMVP Perhaps my MS account wasn't the best one to test with as I do have a Teams free org. associated with that as well. But, I was properly signed out of all sessions and only signed in to Teams for Personal use, both online and desktop. I did notice though right now that the icon changes from the white personal to the blue business when connecting to the live event. So perhaps I should create a brand new @outlook.com account and test again.
The logon loop doesn't help anyone.
The mobile device is not managed error doesn't help anyone.
The not a tenant guest error message doesn't help anyone except for tech support.
Public Teams Live Event would be created for the public I would think, in order for the public to access and watch the event.... known people and unknown people. Yet a bunch of people cannot access the event because of logon loops or weird error messages... because they have and are using MSFT personal accounts. That is insane.
If LOGON to the public Teams Live Event is the issue then throw up a message that says just that, something like "Hey, we see you are using a MSFT personal account. Unfortunately it is not currently possible to sign in to a Teams Live Event unless you're a guest of the M365 Business tenant that organized the event. No, you cannot sign in even if it is a public event. Please access the public Teams Live Event anonymously using this link. Alternatively wait and you will be joined anonymously to the even in in 5, 4, 3, 2, 1. "
Is that so hard? No, it is straightforward and simple but for whatever reason people are paid exceedingly well these days to develop shoddy software and services.
My MSFT personal live.co.uk account is just that, not associated with a MSFT Business logon to my knowledge.
My MSFT Business logon should also be standalone, not associated with any MSFT personal service.
Create Teams Live event (Public)
Visit URL in an in-private tab
Click option to stay on website
Click option to sign in
Enter your MSFT personal account details
I've had this issue occur with both of my 2xlive.co.uk MSFT personal accounts.
3rd party external unknown user had it occur with their hotmail.com MSFT personal account.
Member of staff tested before contacting me to report the issue, they have problem with their MSFT personal account gmail.com logon.
3rd party external unknown user with outlook.com MSFT pesonal account had issue with Teams app on mobile reporting that device was unmanged hence not allowed to access.
This is a public Teams LIve Event, no attendees nor anyone invited.
Just create Teams Live Event, choose time, set to public, complete, copy and share URL.
None of the gmail.com, hotmail.com, outlook.com nor live.co.uk accounts are guests in the M365 business tenant that created the meeting.
The mobile device is not managed error doesn't help anyone.
The not a tenant guest error message doesn't help anyone except for tech support.
Public Teams Live Event would be created for the public I would think, in order for the public to access and watch the event.... known people and unknown people. Yet a bunch of people cannot access the event because of logon loops or weird error messages... because they have and are using MSFT personal accounts. That is insane.
If LOGON to the public Teams Live Event is the issue then throw up a message that says just that, something like "Hey, we see you are using a MSFT personal account. Unfortunately it is not currently possible to sign in to a Teams Live Event unless you're a guest of the M365 Business tenant that organized the event. No, you cannot sign in even if it is a public event. Please access the public Teams Live Event anonymously using this link. Alternatively wait and you will be joined anonymously to the even in in 5, 4, 3, 2, 1. "
Is that so hard? No, it is straightforward and simple but for whatever reason people are paid exceedingly well these days to develop shoddy software and services.
My MSFT personal live.co.uk account is just that, not associated with a MSFT Business logon to my knowledge.
My MSFT Business logon should also be standalone, not associated with any MSFT personal service.
Create Teams Live event (Public)
Visit URL in an in-private tab
Click option to stay on website
Click option to sign in
Enter your MSFT personal account details
I've had this issue occur with both of my 2xlive.co.uk MSFT personal accounts.
3rd party external unknown user had it occur with their hotmail.com MSFT personal account.
Member of staff tested before contacting me to report the issue, they have problem with their MSFT personal account gmail.com logon.
3rd party external unknown user with outlook.com MSFT pesonal account had issue with Teams app on mobile reporting that device was unmanged hence not allowed to access.
This is a public Teams LIve Event, no attendees nor anyone invited.
Just create Teams Live Event, choose time, set to public, complete, copy and share URL.
None of the gmail.com, hotmail.com, outlook.com nor live.co.uk accounts are guests in the M365 business tenant that created the meeting.
- We're trying to help you know. We'll take it further!
- Aye, ta.
Do I need to be like upgraded before can like others posts?
I can mark as best answer, but there is no option to like a post only see if it has been liked and who liked it.Thanks grommit
ChristianJBergstrom and I are definitely with you on this. We love the feedback and we can be a conduit for it to push to the product and engineering teams because as MVP's we have the access. I think your points are valid. I think what you experienced is going to be what many others experience and this is going to result in negative feedback and a negative perception of the product. I agree with you that Teams is really amazing and that it was better than just lock stock buying slack, but also there are things we all want to see and we ourselves are vocal and call it out when we see it. Whilst we cannot influence a change insofar we are not Microsoft employees we can put this in front of the right people. We will do. I hope personally, and I know Christan does, that this is resolved. The workaround works, but is it the experience we want to see. Absolutely not.
Best, Chris