Forum Discussion
PSTN Call Drops if you do consult transfer - Direct Routing
Gasmanz Sorry for the late reply, I was on leave and offline last week. Our trunks are set to auto.
The issue went away by itself a few days after my original post and I have not heard any complaints from my receptionist since.
Very strange. But we are moving our PSTN from Telstra to Vocus, so our Tenant will be talking directly to Vocus managed virtual SBC. So hopefully if the issue comes back it will be easier to troubleshoot.
We have had the same issue reported to us by one of our Australian customers on Teams. The test calls that we did seem to point at an issue in Teams connecting the calls, as the SIP legs on the SBCs look completely normal.
Do you have the Direct Routing trunks manually set to use the AU media servers or are they on auto? We have ours set manually to AU and are wondering if this may be the cause.
Did you resolve the issue or is it still existing for you?
Gasmanz Sorry for the late reply, I was on leave and offline last week. Our trunks are set to auto.
The issue went away by itself a few days after my original post and I have not heard any complaints from my receptionist since.
Very strange. But we are moving our PSTN from Telstra to Vocus, so our Tenant will be talking directly to Vocus managed virtual SBC. So hopefully if the issue comes back it will be easier to troubleshoot.
- Andrew_Naydonov Thanks for the reply. Seems like I'll have to do some deeper diving now that we have also reverted our trunks to auto but no change in behavior. We'll be reviewing our Oracle SBCs config with the vendor to see if something has changed or if any config elements are causing this.