Forum Discussion

rona_rona's avatar
rona_rona
Copper Contributor
Aug 25, 2020

Problems connecting as a guest to teams meeting

Hello

I sent a joining code to a meeting at Teams via WhatsApp to a guest outside my organization and he is unable to log in with this link from his mobile phone . The guest does not have the Teams app installed but does not get the option to open the Teams web. Do you have any idea what the problem might be?

Thanks

Rona

  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Aug 28, 2020

    Hi rona_rona ,

     

    When you say Joining code, could you describe a bit more as to how you came about getting this code. I just want to be sure we are not talking about the joining code for a Team itself.

     

    Also what is the type of meeting. Is it a scheduled meeting, facilitated by way of Teams or a Scheduled or Meet Now meeting bound to a channel of a Team. If the latter the user is going to need to be a member of the Team as a guest to be able to access Teams via say Teams.Microsoft.com if they do not have the app.

     

    Another way depending on how your Teams environment is setup in the background would be to get this person to dial into the meeting but they would have audio only in that instance but no need for a Teams client.

     

    Thanks

     

    Henry

     

     

    • rona_rona's avatar
      rona_rona
      Copper Contributor
      Aug 30, 2020

      HenryPhillipsNimbitech 

      Thank you Henry for your answer.

      My question is about a scheduled meeting from the calendar and not from a Team or channel. The link to the meeting is copied from the meeting. 

      Our goal as IT is to define the organizational teams blocking the possibility of add guests to a team os channel without  our approving , but to allow guests to be added freely to meetings.

      Do you know what the problem might be?

      Thanks

      Rona

       

      • adam deltinger's avatar
        adam deltinger
        MVP
        Aug 30, 2020
        Hi! Let’s separate guests and external users first. Guests are actual members of a Team, having access to channels, files, chat etc including the possibility to join meetings as that invited guest.
        An external user is just someone that gets invited to a teams meeting. You can invite an external to a meeting by entering their email address when setting up the meeting. It won’t make the guests or anything.
        I’d suggest you just enter the external peoples email addresses in the meeting from outlook itself.
        There might have been a copy/paste issue when you did this before to WhatsApp. By doing my suggestion they will get it by mail and in their calendar

        Adam

Resources