Forum Discussion

hyperspace's avatar
hyperspace
Copper Contributor
Jul 29, 2020

Problem: No Background Effects

I have a problem.   When I hit the "background effects" setting in teams, nothing is showing up. It is there, but there is nothing shown. No templates, no upload your image. Is there a way to solve...
Background Settings
ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
Jul 29, 2020

Hello hyperspace   Just for clarification, are you using the desktop client (the latest version?), mobile (what OS?) or web version? How old is your device?  There is evidence from a past answers.microsoft.com post that the age of the computer along with the version of the software may be responsible. https://answers.microsoft.com/en-us/msteams/forum/all/i-am-unable-to-get-the-background-settings-in/2291ada1-b177-403e-bf00-5961b69cc0e5?page=4

 

One user offers this solution:

 

I got it to work on my problematic PC.

I did this - 

  1. Exit Teams and Outlook
  2. Delete the %appdata%\Microsoft\Teams folder
  3. Go to a PC that does have backgrounds working and zip the %appdata%\Microsoft\Teams folder
  4. Copy it to the problematic PC and extract to %appdata%\Microsoft\
  5. Start Teams
  6. Enjoy your backgrounds!

Please let the community know if this helps.  

hyperspace's avatar
hyperspace
Copper Contributor
Jul 30, 2020

ThereseSolimeno I use the desktop version of teams. I know it is a scheduled meeting because I am seeing others with backgrounds. I have a friend who has the exact same computer as me, and they can use backgrounds, so I will ask them.

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