Forum Discussion
Presence based routing & Busy on Busy on Call Queues
Hi, Has any one experience with using Presence Based Routing for call queues? We've setup round-robin call-queues, but the presence based routing doesn't switch on, so if users are busy etc... it...
Will do, thanks.
sp-jmglade did anything ever come of opening that ticket? We're having the same issue after moving over to Teams.